How to shop & place an order?
Do I need an account to place an order?
An email address is all you need to start the order process. We recommend that you register for a Luxi Palace account so that you can start adding your favorite pieces to your wishlist and easily place an order.
I have forgotten my password: what should I do?
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive Luxi Palace email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address under ‘Stay Connected’ at the bottom of our homepage.
How do I place an order on your site?
Placing an order is easy at Luxi Palace. Here’s how:
- Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
- Select the item and click ‘Add to shopping to bag’. Once you have finished adding your items, proceed to checkout.
- Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address and password to proceed.
- Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
Can I cancel or make changes to my order?
As your purchase will be prepared quickly for dispatch, please contact our Customer Service as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces.